Blog posts for the weekly #TopekaTweetALongs. Follow @cityoftopeka on Twitter if you want the live action coverage. for collection of tweets.

Tuesday, April 5, 2016

Coping with irate customers at Topeka's Call Center

TL;DR 368-3111 serves as Topeka's A to Z service line - you can basically call about anything, and the call center will do their best to help you. But most of the calls relate to water service, including payments and, sometimes, shut offs. Those lead to some pretty terrible experiences, but our call center reps are well-versed in handling irate customers.

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