Tuesday, April 5, 2016
Coping with irate customers at Topeka's Call Center
TL;DR 368-3111 serves as Topeka's A to Z service line - you can basically call about anything, and the call center will do their best to help you. But most of the calls relate to water service, including payments and, sometimes, shut offs. Those lead to some pretty terrible experiences, but our call center reps are well-versed in handling irate customers.
Posted by Aly Van Dyke at 10:58 AM